Questions
Questions from growers and packers
If your question isn't here, call the line or send the form.
When should we book the pre-season check?
Four to six weeks before your first load of the crop. For stone fruit that is March or April, for table grapes June, for citrus October. Rooms that sat empty need the most time, because a part that fails on the check can still be ordered.
What does the check cover, and does it stop the rooms?
We go room by room with your shed manager, in the order you load. We test pull-down, defrost, door seals, fans, drains and alarms, then hand you a written list: fix before loading, and can wait. Most rooms stay in service; a short shutdown is agreed ahead.
A room is not pulling down. What do we do first?
Close the doors, check that nothing blocks the evaporator fans, and call the line. Tell us what is in the room and what the thermometer reads. If product is at risk, we will say which pallets to move first while we are on the way.
Who answers the 24-hour line, and do nights cost more?
A refrigeration technician on call answers, not a message service. Nights, weekends and holidays are billed under the service agreement you sign before the season, and we put that rate in writing then, not at 2 a.m.
How do you quote work?
Every job is quoted per room or per line, in writing, before work starts. The quote lists the scope, the equipment, who pulls the permit and how long the number holds. There is no price list because a pre-cool tunnel and a single walk-in are different jobs.
Do you work on ammonia systems?
We service halocarbon (Freon-type) and CO2 systems. Large ammonia plants have their own operators and rules; we work beside your plant operator on the air side and the controls, and we say plainly what we leave to them.
Can you add temperature alarms that text the night line?
Yes. We fit sensors in each room, set the high and low points with your shed manager, and send alarms to the phones you choose, ours included if you want a second set of eyes. We also keep the log so you can show it to a buyer.
Do you handle refrigerant paperwork?
Our technicians hold EPA Section 608 certification. For systems large enough to need leak records, we keep them with you and tell you when a repair deadline is running.
Do you also service the office, dock and packing-floor air?
Yes. Rooftop units, dock-door curtains, packing-floor ventilation and the shed office are the same trade, and one crew who knows the building saves a second call.
Who on the crew speaks Spanish?
Jacinto Oliva, Bertha Carrasco and two of our technicians. Tell us on the first call and we send one of them.
Book a check
Tell us which rooms load first
A shed manager or an owner reads this, and calls back the same working day. If product is at risk right now, call the line instead.